Any client who chooses to work with us enjoys zero risks. We are the real deal and you can be sure that your money is safe with us. Our refund policy is straight forward, precise, and clear. What we promise is what we deliver to our clients. Our dedicated team works hard to deliver excellent services to their clients. it is our reliable and efficient service that makes us unique. To make our refund policy clear, we have put across important points below:
What is Our Refund Policy about?
Any student who cares about their rights as a client is aware of refund policies. Refund policy is meant to create trust between the client and the agency such that, the client will safe when working with them. The best thing about working with us is that we are transparent. At no time should you worry about engaging us? You will always get value for your money.
It is important for all our clients to note that, once you send us your assignment, we only give a grace period of three hours. Once we assign the order to our clients, then the client asks for a refund, our team will deduct a minimum of 25 % depending on how far the writer had gone with the assignment. Also, we do not offer refunds for urgent assignments. We, therefore, advise our clients to facilitate the processing of a refund as soon as they decide that they would not want to work with us.
Any client out there who would want to work with us out to know that, we have a five-star rating when it comes to customer satisfaction. This means that we rarely get refund requests. Even though it is rare, any time we receive such a request, we process the refund within the shortest time possible.
Circumstances that make us Process a Refund
Below are some of the circumstances which may lead us to refund you:
- When expert writers are not available to work on your assignment
- When you cancel orders from your side
- When there is a double charge on PayPal
- When our work fails to meet your expectations
- When your assignment is not delivered on time meaning you may not need it anymore. This will however never happen when working with us
- When you place an order for an assignment whose deadline has already elapsed
Any time you ask for a refund, we must go through your assignment to ascertain that we really need to refund you. Once we discover that the mistake is ours, we process the refund without any delays. Also, we must involve our quality assurance who goes through all the assignments for them to confirm that indeed the allegations are true. It is therefore important for you to go through our refund policy keenly before you hand in your assignment to us.
Our refund policy is subject to change from time to time which enables us to make our services more efficient. For this reason, we urge all our clients to always go through the policy each time they want to engage us.